Refund and Returns Policy

Effective Date: November 5, 2024

Clearlite Refund and Returns Policy

Clearlite is committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy details the conditions, eligibility, and procedures for requesting returns, refunds, and exchanges.

1. Eligibility for Returns

Items may be returned within 30 days of delivery, subject to the following conditions:

  • Condition of Item: The product must be unused, undamaged, and in its original packaging.
  • Proof of Purchase: Include a copy of the purchase receipt or order confirmation with the returned item.

2. How to Initiate a Return

To begin a return, follow these steps:

  • Contact Us: Email contact@clearlite.xyz with your order number, reason for return, and any supporting documentation if the product is damaged or defective.
  • Return Authorization: Our support team will issue a return authorization and provide instructions on how to ship the item back.
  • Return Shipping: Customers are responsible for return shipping fees unless the item was damaged or incorrect upon arrival.

3. Refund Process

Once the returned item is received and inspected, we will:

  • Notify You of Approval or Rejection: If approved, your refund will be processed.
  • Refund Timeline: Refunds are typically issued within 10-15 business days to your original payment method. Processing times may vary based on your payment provider.

4. Non-Returnable Items

Certain items are ineligible for return:

  • Clearance or Sale Items
  • Gift Cards
  • Customized or Personalized Items

5. Exchanges

We accept exchanges for items that meet our eligibility criteria. To exchange an item, email contact@clearlite.xyz within 30 days of receiving your order. Exchanges depend on item availability and may incur additional shipping costs.

6. Damaged or Defective Items

If an item arrives damaged or defective, please contact us within 7 days of receiving the product. Provide photos of the damage, and we will arrange a replacement or refund as applicable.

For any questions regarding our Refund and Returns Policy, please reach us at:

  • Address: 72 Pyron St, Adamsville, Tennessee, 38310, United States
  • Phone: (731) 632-1429
  • Email: contact@clearlite.xyz